Refund Policy

① Users have the right to request cancellation and refund for reserved services.

② Refunds are processed via the original payment method.

③ For escrow payments, the payment amount is safely held by the payment processor (PortOne) until service completion is confirmed, enabling full refund upon request before confirmation.

④ Upon refund, the platform fee (5%) included in the original payment is refunded at the same ratio.

The following criteria apply based on the timing of cancellation:

※ The above criteria are default policy. Where a medical institution offers more favorable refund conditions, those apply.

※ For international users in different time zones, cancellation timing is determined based on Korea Standard Time (KST, UTC+9).

The following are considered the medical institution's fault, and **full refund** is provided:

The medical institution unilaterally cancels the reservation

The reserved procedure cannot be provided due to the institution's circumstances

The procedure actually provided is significantly different from what was described on the Service

The institution cannot provide the procedure due to violation of applicable laws

In such cases, users may also request compensation from the medical institution for reasonable additional costs incurred (transportation, accommodation cancellation fees, etc.). The Company will support mediation of such requests.

① For multiple procedure reservations, cancellation and refund may be requested for individual procedures.

② If a procedure is interrupted after partial completion, a refund is provided for the remaining amount after deducting the cost of the completed portion.

③ Partial refund amounts are calculated by reflecting the proportion of completed services against the original payment amount.

You may request a refund through any of the following methods:

"My Reservations" menu on the Kind Doctor Platform

AI chatbot (type "cancel reservation" or "refund request")

Email: contact@k-doc.ai

The following information is required for a refund request:

Reservation number

Identity verification (name + contact or logged-in status)

Cancellation reason (optional but helps expedite processing)

① Refund processing is completed within 3-5 business days after the request is received.

② Estimated refund completion by payment method:

※ For international payments, refund periods may vary according to the payment processor (PG) and card issuer's procedures.

※ Due to exchange rate fluctuations, the refunded amount in local currency may differ from the original payment amount. The Company is not responsible for such differences.

Refunds may be limited in the following cases:

Medical procedures have already been performed (for the completed portion)

Service cannot be provided due to the user's fault (false information, fraudulent use, etc.)

Same-day cancellation or no-show without prior notice

Where refund is restricted under the Terms of Service, Refund Policy, or applicable laws

Re-refund requests for transactions that have already been refunded

Even where refunds are limited, users may request mediation from the Company or negotiate individually with the medical institution.

① The Kind Doctor Platform protects user payments through an escrow payment system. With escrow, user funds are held by the payment processor (PortOne) and are not deposited in the Company's own account.

② Escrow funds are settled to the medical institution when either:

The user confirms service completion, or

7 days pass after service use without the user raising a dispute

③ If a dispute arises before service completion, the Company serves as a neutral mediator, listens to both parties, and conducts fair refund procedures.

④ Upon escrow refund, the original fee distribution ratio (platform 5%, hospital, partner) is reversed proportionally.

① Hospital member platform subscriptions are billed on a monthly basis.

② No prorated refund is provided for the remaining period upon mid-month cancellation.

③ A full refund is available if cancellation is requested within 7 days of the first subscription payment AND the service has not been substantially used (no records of reservation creation, patient intake, etc.).

④ Setup fees (initial configuration costs) are non-refundable after setup work has commenced.

⑤ If the setup fee waiver was applied for an annual contract (12-month lump sum), the waived setup fee may be deducted from settlement upon early termination.

⑥ After subscription cancellation, processing of existing reservations and settlement of outstanding amounts continues.

① Communication services (SMS, Kakao Alimtalk, email) used by hospital members are non-refundable on a per-message basis.

② Messages that failed to send due to system errors are automatically credited on the next billing cycle.

Refund-related disputes are resolved through the following stages:

Stage 1: Automatic processing within the platform

Cases processed automatically according to refund policy criteria

Stage 2: Company customer support mediation

If the user objects to automatic processing results, contact contact@k-doc.ai

Company support team mediates between the medical institution and user

Processed within 5 business days of receipt

Stage 3: External dispute resolution

Domestic users: Mediation through the Korea Consumer Agency (www.kca.go.kr) or the Electronic Commerce Dispute Resolution Committee

International users: Dispute resolution per applicable international private law

EU residents: European Online Dispute Resolution (ODR) platform available

For refund-related inquiries, please contact us through the following:

Email: contact@k-doc.ai

Kind Doctor Platform AI Consultation (24 hours)

Kind Doctor Inc.

Yeongdong-daero 602, 6F #307, Gangnam-gu, Seoul, Republic of Korea

Business Registration No.: 671-88-03734

CEO: Nam Ki-Young

Effective date: April 14, 2026